FOR ALL ENQUIRIES EMAIL
OR PHONE 07751 620046
Please leave a voicemail if we are
busy and we shall get back to you.
Business Address (We are not a shop or the place where you can pick them up from so Please phone in advance and we shall give you the address of the unit where you can pick one up from.)
BUSINESS ADDRESS for written correspondence only
Warranty & Returns Policy
In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days
of delivery. This will apply to only UK purchases. However, in all cases the carriage cost of returning the cancelled item will be borne by the customer
Please email: firstname.lastname@example.org
This product is covered by 1 year warranty(workmanship warranty). Solar cells are guaranteed to produce at least 90% of nominal power in the first 10 years after purchase and at least 80% of nominal power in 25 years after purchase.
We offer all products a full 12 Month Domestic residential Warranty. Our products are not warranted for commercial or business use. The cost of return will be borne by the customer unless the product was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the product.
All returns should be addressed to our returns Dept and a return number should be obtained before shipment, this can be obtained from ‘email@example.com’.
Should a manufacturing fault be found we will at our discretion either repair or replace the item. If no fault is found or it is due to user error then we reserve the right to charge for repair and collection/return carriage costs. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.
RRP. The crossed out prices are the RRP prices