In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery. This will apply to only UK purchases. However, in all cases the carriage cost of returning the cancelled item will be borne by the customer.
Please email: titanenergysales@gmail.com
Warranty
Our products are covered by 1 year warranty (workmanship warranty).
We offer all products a full 12 Month Domestic residential Warranty. Our products are not warranted for commercial or business use. The warranty does no cover PV Modules subjected to: (i) misuse, abuse, neglect or accident; (ii) alteration or improper installation.
The cost of return will be borne by the customer unless the product was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the product.
All returns should be addressed to our returns Dept and a return number should be obtained before shipment, this can be obtained from ‘titanenergysales@gmail.com’.
Should a manufacturing fault be found we will at our discretion either repair or replace the item. If no fault is found or it is due to user error then we reserve the right to charge for repair and collection/return carriage costs. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.
RRP
The crossed out prices are the RRP prices